Right to cancel and return
7.1 As a statutory minimum you have the right to cancel any contract for sale with us and return any Products within 14 days of delivery of those Products without giving any reason.
7.2 Should you wish to return a pillow, duvet, fitted sheet or mattress protector, the Product must remain ‘as delivered’ and, where possible, in its original packaging. In accordance with Section 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we consider that these products are not suitable for return where they have been used because of hygiene reasons and, as such, we reserve the right to refuse any returned pillow, duvet or mattress protector which has been unsealed after delivery or exhibits any evidence of use within the first 14 days.
7.3 Alternatively, we may, in accordance with Section 34(9) of the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, deduct any value lost as a result of your unreasonable handling of the pillow, duvet or mattress protector. (i.e. any use beyond what is necessary to establish their nature, characteristics and functioning). In the event that we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, we will require you to pay an appropriate amount for the value lost.
7.4 To exercise your statutory right to cancel a contract with us, you must clearly notify us of your intention to cancel within 14 days of the date of delivery..You should notify us by email, phone or in writing.. Such a notice should include: your name; address; order number; date of order; date that your product was received.
7.5 Following a notice of your intention to cancel, collection must be arranged and executed not later than 14 days from the date that you notified us of your intention to cancel. Failure to arrange collection may, save any exceptional circumstances (which must be communicated to us, and acceptance of same being subject to our discretion), invalidate your right to cancel the contract.
7.6 Delivery and collection of Products must occur to and from the same address, and save exceptional circumstances, which must be communicated to us, collections must be completed during the same visit as the delivery.
7.7 Where you return a product which is not in a returnable condition in line with clause 7.2, we will, upon your request, send that Product back to you, the expense for such return will be borne by you. If you fail to communicate with us to coordinate this within 30 days we may dispose of any such Product responsibly.
7.8 Ensuring that your product is in a returnable condition in line with clause 7.2 at the time it is lodged, whether by post or by having the Product picked up, is your responsibility. We may decline to accept any product which has been damaged in any circumstances (including, but not limited to, you leaving a mattress outside your premises rather than awaiting pickup, allowing it to become water damaged).